Your questions, answered.
Can I order now?
Our personalized photo-frame collection is in development for customers in the United States. We are accepting design inquiries only. Orders and payments are not open.
Prices, frame sizes & delivery
We are confirming frame materials, sizes, production partners, shipping charges and delivery estimates. Final prices will be shown in US dollars before ordering opens. The images on this site are illustrative sample mockups, not photographs of finished stock.
Personalization
You can discuss an occasion, names, dates and a personal message through our design inquiry form. Please wait for our confirmed photo-submission process before sending personal photographs. Only submit images you own or have permission to use.
Returns & damaged frames
We will publish the final personalized-order cancellation, damage and replacement terms before taking any payments. No purchase or delivery commitment is created by an inquiry.
Your privacy
The inquiry form opens your email application; the website does not save its text. If you send the email, we receive the contact details and information you choose to share and use them to respond to your inquiry. Do not include card details or sensitive personal information. Contact us to request deletion of your inquiry. We do not add you to a marketing list from an inquiry.